Sales are declining, repeat purchases are weakening, and customer trust is slipping away.
This has become the greatest source of anxiety for service-industry entrepreneurs.

 

Mercedes-Benz, Disney, Starbucks, NIO, Atour, Pang Donglai…
The world’s leading companies all share the same answer: extraordinary experience drives growth.

 

Customer affection is the key variable for growth.

Imagine a year from now: your company no longer relies on price wars, but wins the market through a distinctive customer experience.
Customers willingly pay for your value, voluntarily share your story, and your team works in seamless alignment thanks to a clear experience strategy.
This is the future that experience-driven CEOs create.

 

Program Positioning
Designed for entrepreneurs and senior executives at the critical juncture of transformation and upgrading.
Combines “global classroom × benchmark study tours × corporate co-creation × high-level private board,” turning “customer-centric” from a slogan into hard growth results.

 

Program Highlights

-World-class faculty: Professors from top universities × founders of industry benchmarks × experience-innovation mentors teaching together.
-Immersive study tours: Step inside Amazon, Disney, Pang Donglai and emerging experience-driven companies to learn the code of cross-cycle growth.
-Hands-on co-creation: Experience self-diagnosis workshop—leave with an executable strategic action plan.
-Elite network: Journey alongside like-minded entrepreneurs for idea exchange and resource sharing.
-Authoritative certification: Dual certificates from a top-100 university × X Experience Business School.

 

Three Great Leaps
This is more than a course; it is an in-depth strategic co-creation and a high-value private board.
You will work side-by-side with professors from world top-100 universities and founders of industry benchmarks—not only to learn, but to jointly solve your company’s thorniest growth challenges today.

 

We will guide you through three transformative leaps:

1. From “product mindset” to “user-value mindset”:
Fully understand and implement “customer-centricity,” building a brand moat that cannot be copied.

2. From “management” to “empowerment”:
Acquire a practical toolkit to drive organizational transformation, ensuring strategic intent reaches every frontline smile.

3. From “lonely thinking” to “collective intelligence”:
Spark ideas with outstanding peers, visit top companies, and find breakthrough paths in real-world practice.

 

If you are at a key moment of strategic transformation and upgrading, this will be the most efficient and far-sighted investment you make all year.

 

Who Should Attend
-EMBA graduates: Seeking to move from concept to practice.
-Traditional-industry disruptors: Facing growth stagnation and urgent need for transformation.
-New-growth explorers: Young entrepreneurs aiming to build new growth models.
-Experience-sector leaders: Senior executives in big health, beauty, hospitality & tourism, education, finance, etc.
Admission is strictly by application to ensure peer-level dialogue and high-quality co-creation.

 

Program Outcomes
1. Master experience-centric strategic thinking and implementation tools.
2. Replicate benchmark companies’ proven growth models to forge your own moat.
3. Propel organizational transformation—turn strategy from idea into action.
4. Expand global vision and enter an elite circle of experience-driven entrepreneurs.
5. Earn dual authoritative certificates from a top-100 university and a leading industry association.
6. Leave with a tailor-made experience-implementation blueprint for your company.

 

One program rewires your growth logic; one year of accompaniment shapes you into an experience-driven business leader.